FAQs

Frequently Asked Questions

📦 When will my order arrive? Orders are prepared and dispatched within 1–2 business days after payment confirmation. Since we currently deliver only within Poland, most parcels arrive within 3–5 business days after dispatch. Once your order ships, you’ll receive an email with a tracking link to monitor delivery progress.

🚚 Where do you deliver? At this time, Phoniirc ships exclusively within Poland. International shipping is not yet available, but we may expand our delivery coverage in the future.

🔍 How can I track my order? Once your package has been shipped, you will receive a tracking number and link via email. You can use this link anytime to check real-time updates directly from the courier.

💳 Which payment methods do you accept? We support secure and widely used payment methods in Poland, including:

  • BLIK

  • Visa

  • Mastercard All transactions are securely encrypted to ensure your payment information remains safe.

⏳ What should I do if my delivery is delayed? While we aim to deliver on time, occasional delays may occur due to weekends, public holidays, weather conditions, or courier-related issues. If your order has not arrived within the expected timeframe, please contact us at info@phoniirc.com or call +4917620540588 with your order number.

🔁 Can I return my order? Yes. You may request a return within 30 days of receiving your order, provided the item is unused, undamaged, and in its original packaging. Please contact us before sending any return so we can guide you through the process.

❗ What if I receive a damaged or incorrect item? If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery. Email us at info@phoniirc.com with your order number and clear photos of the issue. We will offer a replacement, refund, or store credit depending on the situation.

🖼️ What makes Phoniirc decorations unique? Our home decorations are carefully curated to balance modern aesthetics with timeless charm. We focus on pieces that help you express your personal style, whether you are looking for a bold statement piece or subtle accents to complete a room.

✨ How do I care for my home decorations? Most of our decorative items can be maintained by regular dusting with a soft, dry cloth. For glass or ceramic items, a slightly damp cloth with mild soap is usually sufficient. Avoid using harsh chemicals that may damage specialized finishes or paints.

💬 Need more help? Our team is always ready to assist you. Email: info@phoniirc.com Phone: +4917620540588 Business hours: Monday to Friday, 9:00 AM – 5:00 PM (CET)

Thank you for choosing Phoniirc. We’re committed to helping you create a beautiful, inspiring, and comfortable home.